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3CX Telephone Systems

Why Choose AFP?

AFP are one of the leading providers of 3CX Telephone Systems in Yorkshire to host a world leading office and portable communications platform with over 50 recognised technology awards. As a 3cx partner, our engineers are deployment and support experts, ready to assist with any support or changes you require.

This delivers the world’s best VoIP communications system with faultless expert support for one of your companies most precious assets.

What exactly is 3CX?

3CX is a cloud-based PBX totally replacing the older legacy hardware PBX analogue phone system. This integrates with SIP Trunks to simply, enable voice over the internet and remove the need for the older copper line technology. 3CX is a world-leading communication provider with over 25,000 partners globally from 12 international locations with support 24 hours a day, 7 days a week, 365 days a year. 3CX is one of the most widely used systems used by close to a million companies including McDonald's, Hugo Boss, Ramada Plaza, Harley Davidson, Wilson Sporting Goods and Pepsi.

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Take ‘Remote Working’ to another level!

Our system includes a free mobile app for iPhone, Android, Mac and Windows usable anywhere on the planet. This provides seamless integration as an extension of your office system without the need for desk handset equipment. With 3CX integration, remote workers have the ability to roam freely without being tied to a desk.

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immediate cost savings

Is this starting to sound expensive?

In truth, we rarely ever come across a situation where we cannot SAVE money. In most cases, our system is up to 60% lower than current providers especially when using fixed lines. All calls are inclusive and the expensive older PSTN and ISDN lines are no longer needed for this fully virtualised, cloud based solution.

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Boost Mobility and Allow Staff to Tele-Work

3CX telephone systems give total freedom to the user, by enhancing mobility and allowing staff to work remotely. 3CX includes a web-based client that gives extension users complete mobility and independence. Administrators can configure extension preferences using a web browser. Users can see presence information, text chat, make and receive calls all from one interface.

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Call Analytical Wallboard

Included in all our 3CX systems is a full analytical system available to be displayed to drive sales teams or display discreetly to management and supervisory personnel. This information can be interrogated for any analytical data down to department or even individual levels. With full call recording functionality of every call, the system can be used for training or during performance reviews.

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Will there be disruption & downtime when changing providers?

The simple answer is no, very little indeed. Our skilled team will walk you through this process to provide what ever solution is needed to suit your business. We can provide installations out of hours or weekends to avoid unneeded disruption and loss of business. We provide a dedicated project manager for each installation, irrelevant of size who will give you several options to suit your requirements and delivery timescale. In most cases, we simply can run our system in tandem to your legacy system with very little to no downtime at all.

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For increased stability, we only use AWS

A lot of suppliers will cut corners, where exactly is the software that runs your phone system? Sometimes, on a small PC or server with no backup or protection, fire suppression, security or resilience.

For our clients service uptime protection we only use AWS Data Centres. This negates the majority of all risk and our clients experience a faultless service. This costs us a lot more to provide, our clients uptime is paramount, we do not cut corners!

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Getting more functionality from Many Compatible Applications

To get more utilisation, 3CX is also built to integrate with a huge selection of mainstream applications, to name a few: Microsoft Dynamics, Hubspot, Salesforce, ZOHO, Zendesk, Freshdesk and a host of other SQL applications giving powerful business analytics and automation.

Free IT & Security Audit

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